SHIPPING

Processing Times
In-stock products generally ship within 1-3 days. Special order, out of stock or custom items may require additional lead time.

Estimated lead times are informational only and are not guaranteed delivery commitments.

Shipping Methods
Orders may ship via carriers selected by Kelford Cams including domestic and international shipping providers.

Shipping methods, transit times, and delivery options may vary based on destination, product type, and order contents.

International Orders

Kelford Cams has warehousing in New Zealand, The United States of America and the United Kingdom. Stocked lines vary between these locations, so international shipping will be required at times - including for customers within these countries.

International customers are responsible for any and all:

  • Import duties
  • GST / VAT
  • Customs fees
  • Brokerage charges
  • Country-specific import compliance

Kelford Cams is not responsible for customs delays, border holds, confiscation, or country specific restrictions.

Risk of Loss
Ownership and risk of loss transfer to the purchaser upon carrier pickup or shipment release.

Customers should inspect packages promptly and report freight damage or shortages immediately.

RETURNS

No products may be returned without prior permission being obtained from Kelford Cams. Any products approved for return must be shipped prepaid and insured, and must be accompanied by the senders contact details and a copy of the original invoice for proof of purchase.

This policy applies to all purchases from Kelford Cams, including domestic (New Zealand) and international trade customers.
Kelford Cams complies with the New Zealand Consumer Guarantees Act 1993 (CGA) for applicable domestic consumer purchases. For international customers, returns are handled in accordance with this policy.
This document serves as a general guide. The Sales Manager may approve exceptions on a case-by-case basis.

1. General Return Conditions (Applicable to All Customers)

To be eligible for a return, all products must meet the following conditions:

  • Unopened & Unused:
    Products must be in original condition, with all packaging, labels, and factory plastic wrap fully intact.
    - If the plastic wrap is opened, cut, torn, or removed, the product is considered used and cannot be returned.
    - Products installed, fitted, test-fitted, or showing marks consistent with installation are not eligible for return.
  • Return Authorization Required:
    No returns will be accepted without prior written approval from Kelford Cams Sales.
    A Return Authorization (RA) number will be issued for qualifying returns.
  • Overstocking Returns:
    Overstock or inventory-balancing returns will only be accepted where matching purchase orders of equal value are exchanged. This is not something we want to offer.

2. New Zealand Customers (Domestic Trade & Consumers)
Kelford Cams follows the Consumer Guarantees Act 1993 for domestic consumer purchases. This includes guarantees relating to acceptable quality, fitness for purpose, and goods matching their description.

2.1. Change of Mind Returns (Domestic)
For New Zealand trade/wholesale customers, change-of-mind returns must be made within a 14-day window with no restocking fees if boxes are in sellable condition. Outside of 14 days but before 30 days a change of mind return may be accepted however a restock fee will be added even if the box is in sellable condition.

2.2. Faulty or Defective Goods (Domestic)
If an item is believed to be faulty, the following applies:

  • The product may be returned for testing and inspection.
  • If confirmed faulty under the CGA, the customer is entitled to a repair, replacement, or refund depending on the severity of the issue.
  • If the product is not found to be faulty, it will be returned to the customer at their cost.

3. International Customers

3.1. Restocking Fee
Approved returns for international customers will incur a USD $25 restocking fee, deducted from the refund amount.

3.2. Change of Mind Returns (International)
International customers may return products for change of mind within 14 days of receiving the goods.

Requirements:
  • Customer must obtain written RA approval before shipping.
  • Product must meet all “General Return Conditions.”
  • Customer is responsible for all return freight and customs costs.
  • A USD $25 restocking fee applies.

3.3. Other Returns (International)
For reasons other than change of mind—such as compatibility concerns, incorrect ordering, or operational issues—returns may be approved within a 30-day window of receiving the goods, provided:
  • Product remains unopened and unused.
  • RA approval is granted.
  • A $25 USD restocking fee applies.

4. Shipping & Responsibility
  • Customers are responsible for all return shipping costs, unless Kelford Cams has confirmed the product was faulty before return.
  • Kelford Cams is not responsible for items lost or damaged during return shipping.
  • All returns must be sent using a trackable and insured shipping method.

5. Case-by-Case Discretion
This policy provides a framework for returns, but the Sales Manager reserves the right to approve or decline any return request based on unique circumstances.

WARRANTY

Kelford  Technologies Ltd (trading as Kelford Cams) warrants that when our products are properly installed in their correct application by a qualified tradesperson, they will be free from defect in material and workmanship.  Warranty will be void on all products that show evidence of improper application or installation, abuse, lack of proper maintenance, alteration from the original configuration or not used in conjunction with the matching components and suitable motor oil.  Whilst our company tries to ensure that every item supplied is suitable for the intended application, the final responsibility of product suitability rests with the person installing the item. Kelford Technologies Ltd warranty will not apply to watercraft that are not capable of being transported by trailer and exceed eight meters in length.

If a problem should occur, please contact Kelford Cams technical department to arrange inspection and report. No claim will be accepted without the prior approval of Kelford Technologies Ltd.

This Limited Warranty applies only to the original purchaser of the product and only covers the replacement or repair of the product at Kelford Cams discretion   Due to the unusual stress placed on these racing components and because we have no control over how they are used the company shall not be responsible for any damage caused by defects or failure of parts.  The company shall not be responsible for any consequential damage, injury or death arising from any cause whatsoever, nor for labor, transportation or any other related incurred costs due to the replacement or repair of the defective products.

Warranty claims must be made within 12 months of purchasing & must be supported with Proof of Purchase.